Crux Technologies, Inc Privacy Policy
Your privacy is important to us. It is Crux Technologies, Inc's policy to respect your privacy
and comply with any applicable law and regulation regarding any personal information we
may collect about you, including across our website, https://www.getcrux.ai/, and other sites
we own and operate.
Personal information is any information about you which can be used to identify you. This
includes information about you as a person (such as name, address, and date of birth), your
devices, payment details, and even information about how you use a website or online
service.
In the event our site contains links to third-party sites and services, please be aware that
those sites and services have their own privacy policies. After following a link to any third-
party content, you should read their posted privacy policy information about how they collect
and use personal information. This Privacy Policy does not apply to any of your activities after
you leave our site.
This policy is effective as of October 2, 2024
Last updated: October 2, 2024
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and
“automatically collected” information.
“Voluntarily provided” information refers to any information you knowingly and actively
provide us when using or participating in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your
devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by
your web browser. It may include your device’s Internet Protocol (IP) address, your browser
type and version, the pages you visit, the time and date of your visit, the time spent on each
page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect
data about the error and the circumstances surrounding its occurrence. This data may include
technical details about your device, what you were trying to do when the error happened, and
other technical information relating to the problem. You may or may not receive notice of
such errors, even in the moment they occur, that they have occurred, or what the nature of
the error is.
Please be aware that while this information may not be personally identifying by itself, it may
be possible to combine it with other data to personally identify individual persons.
Device Data
When you visit our website or interact with our services, we may automatically collect data
about your device, such as:
Device type
Operating system
Geo-location data
Data we collect can depend on the individual settings of your device and software. We
recommend checking the policies of your device manufacturer or software provider to learn
what information they make available to us.
Personal Information
We may ask for personal information — when you contact us — which may include one or
more of the following:
Email
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for
doing so. In which instance, we only collect personal information that is reasonably necessary
to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our
website:
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal
information will not be further processed in a manner that is incompatible with these
purposes:
to provide you with our platform's core features and services
to enable you to access and use our website, associated applications, and associated social
media platforms
We may combine voluntarily provided and automatically collected personal information with
general information or research data we receive from other trusted sources. For example, Our
marketing and market research activities may uncover data and insights, which we may
combine with information about how visitors use our site to improve our site and your
experience on it.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we
will protect it within commercially acceptable means to prevent loss and theft, as well as
unauthorized access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise
that no method of electronic transmission or storage is 100% secure and no one can
guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the
security of your own information within the bounds of our services. For example, ensuring you
do not make your personal information publicly available via our platform.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may
depend on what we are using your information for, in accordance with this privacy policy. For
example, if you have provided us with personal information such as an email address when
contacting us about a specific enquiry, we may retain this information for the duration of your
enquiry remaining open as well as for our own records so we may effectively address similar
enquiries in future. If your personal information is no longer required for this purpose, we will
delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a
legal, accounting, or reporting obligation or for archiving purposes in the public interest,
scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13 and we
do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
a parent, subsidiary or affiliate of our company
third-party service providers for the purpose of enabling them to provide their services,
including (without limitation) IT service providers, data storage, hosting and server
providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-
solving providers, providers, professional advisors, and payment systems operators
our employees, contractors, and/or related entities
our existing or potential agents or business partners
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail
to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law,
in connection with any actual or prospective legal proceedings, or in order to establish,
exercise, or defend our legal rights
third parties, including agents or sub-contractors who assist us in providing information,
products, services, or direct marketing to you
third parties to collect and process data
an entity that buys, or to which we transfer all or substantially all of our assets and
business
Third parties we currently use include:
Posthog
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold,
use, and disclose your personal information in accordance with this privacy policy. You do not
have to provide personal information to us, however, if you do not, it may affect your use of
our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third
party, we will protect it as set out in this privacy policy. If you are a third party providing
personal information about somebody else, you represent and warrant that you have such
person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information
for direct marketing purposes, you may change your mind at any time by contacting us using
the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date,
incomplete, irrelevant, or misleading, please contact us using the details provided in this
privacy policy. We will take reasonable steps to correct any information found to be
inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights
over your personal information. Unless your personal information is required to provide you
with a particular service or offer (for example providing user support), we will not deny you
goods or services and/or charge you different prices or rates for goods or services, including
through granting discounts or other benefits, or imposing penalties, or provide you with a
different level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any
data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to
make a complaint, please contact us using the details below and provide us with full details of
the alleged breach. We will promptly investigate your complaint and respond to you, in
writing, setting out the outcome of our investigation and the steps we will take to deal with
your complaint. You also have the right to contact a regulatory body or data protection
authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications
(including marketing communications), please contact us using the details provided in this
privacy policy, or opt-out using the opt-out facilities provided in the communication. We may
need to request specific information from you to help us confirm your identity.
Use of Cookies
We use "cookies" to collect information about you and your activity across our site. A cookie is
a small piece of data that our website stores on your computer, and accesses each time you
visit, so we can understand how you use our site. This helps us serve you content based on
preferences you have specified.
Please refer to our Cookie Policy for more information.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter
bankruptcy, we would include data, including your personal information, among the assets
transferred to any parties who acquire us. You acknowledge that such transfers may occur,
and that any parties who acquire us may, to the extent permitted by applicable law, continue
to use your personal information according to this policy, which they will be required to
assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we
have no control over the content and policies of those sites, and cannot accept responsibility
or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business
processes, current acceptable practices, or legislative or regulatory changes. If we decide to
change this privacy policy, we will post the changes here at the same link by which you are
accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt
out of, as applicable, any new uses of your personal information.
Additional Disclosures for Australian Privacy Act Compliance (AU)
International Transfers of Personal Information
Where the disclosure of your personal information is solely subject to Australian privacy laws,
you acknowledge that some third parties may not be regulated by the Privacy Act and the
Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party
engages in any act or practice that contravenes the Australian Privacy Principles, it would not
be accountable under the Privacy Act, and you will not be able to seek redress under the
Privacy Act.
Additional Disclosures for General Data Protection Regulation (GDPR)
Compliance (EU)
Data Controller / Data Processor
The GDPR distinguishes between organisations that process personal information for their
own purposes (known as "data controllers") and organisations that process personal
information on behalf of other organisations (known as "data processors"). We, Crux
Technologies, Inc, located at the address provided in our Contact Us section, are a Data
Processor with respect to the personal information you provide to us.
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when we have a legal right to do so. In
which case, we will collect and use your personal information lawfully, fairly, and in a
transparent manner. If we seek your consent to process your personal information, and you
are under 16 years of age, we will seek your parent or legal guardian’s consent to process
your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only
collect and use your information on the following grounds:
Consent From You
Where you give us consent to collect and use your personal information for a specific
purpose. You may withdraw your consent at any time using the facilities we provide; however
this will not affect any use of your information that has already taken place. When you
contact us, you may consent to your name and email address being used so we can respond
to your enquiry. While you may request that we delete your contact details at any time, we
cannot recall any email we have already sent. If you have any further enquiries about how to
withdraw your consent, please feel free to enquire using the details provided in the Contact
Us section of this privacy policy.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory
steps prior to our entering into a contract or transaction with you. For example, if you contact
us with an enquiry, we may require personal information such as your name and contact
details in order to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide,
operate, improve and communicate our services. We consider our legitimate interests to
include research and development, understanding our audience, marketing and promoting
our services, measures taken to operate our services efficiently, marketing analysis, and
measures taken to protect our legal rights and interests.
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal information. Such
cases may include (but are not limited to) court orders, criminal investigations, government
requests, and regulatory obligations. If you have any further enquiries about how we retain
personal information in order to comply with the law, please feel free to enquire using the
details provided in the Contact Us section of this privacy policy.
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European
Economic Area (EEA) to countries outside the EEA will be protected by appropriate
safeguards, for example by using standard data protection clauses approved by the European
Commission, or the use of binding corporate rules or other legally accepted means.
Your Rights and Controlling Your Personal Information
Restrict: You have the right to request that we restrict the processing of your personal
information if (i) you are concerned about the accuracy of your personal information; (ii) you
believe your personal information has been unlawfully processed; (iii) you need us to maintain
the personal information solely for the purpose of a legal claim; or (iv) we are in the process
of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal
information that is based on our legitimate interests or public interest. If this is done, we must
provide compelling legitimate grounds for the processing which overrides your interests,
rights, and freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we
hold about you. Where possible, we will provide this information in CSV format or other easily
readable machine format. You may also have the right to request that we transfer this
personal information to a third party.
Deletion: You may have a right to request that we delete the personal information we hold
about you at any time, and we will take reasonable steps to delete your personal information
from our current records. If you ask us to delete your personal information, we will let you
know how the deletion affects your use of our website or products and services. There may be
exceptions to this right for specific legal reasons which, if applicable, we will set out for you in
response to your request. If you terminate or delete your account, we will delete your
personal information within 30 days of the deletion of your account. Please be aware that
search engines and similar third parties may still retain copies of your personal information
that has been made public at least once, like certain profile information and public comments,
even after you have deleted the information from our services or deactivated your account.
Additional Disclosures for U.S. States Privacy Law Compliance.
The following section includes provisions that comply with the privacy laws of these states
(California, Colorado, Delaware, Florida, Virginia, and Utah) and is applicable only to the
residents of those states. Specific references to a particular state (in a heading or in the text)
are only a reference to that state's law and applies only to that state's residents. Non-state
specific language applies to all of the states listed above.
Do Not Track
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want
to have your online activities tracked. At this time, we do not respond to browser "Do Not
Track" signals.
We adhere to the standards outlined in this privacy policy, ensuring we collect and process
personal information lawfully, fairly, transparently, and with legitimate, legal reasons for
doing so.
Cookies and Pixels
At all times, you may decline cookies from our site if your browser permits. Most browsers
allow you to activate settings on your browser to refuse the setting of all or some cookies.
Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please
refer to the Cookies section of this privacy policy for more information.
California Privacy Laws - CPPA
Under California Civil Code Section 1798.83, if you live in California and your business
relationship with us is mainly for personal, family, or household purposes, you may ask us
about the information we release to other organizations for their marketing purposes. In
accordance with your right to non-discrimination, we may offer you certain financial
incentives permitted by the California Consumer Privacy Act, and the California Privacy Rights
Act (collectively, CCPA) that can result in different prices, rates, or quality levels for the goods
or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate
to the value of your personal information, and we will provide written terms that describe
clearly the nature of such an offer. Participation in a financial incentive program requires your
prior opt-in consent, which you may revoke at any time.
Under California Civil Code Section 1798.83, if you live in California and your business
relationship with us is mainly for personal, family, or household purposes, you may ask us
about the information we release to other organizations for their marketing purposes. To
make such a request, please contact us using the details provided in this privacy policy with
“Request for California privacy information” in the subject line. You may make this type of
request once every calendar year. We will email you a list of categories of personal
information we revealed to other organisations for their marketing purposes in the last
calendar year, along with their names and addresses. Not all personal information shared in
this way is covered by Section 1798.83 of the California Civil Code.
California Notice of Collection
In the past 12 months, we have collected the following categories of personal information
enumerated in the CCPA:
Identifiers, such as name, email address, phone number, account name, IP address, and an
ID or number assigned to your account.
Geolocation data.
For more information on information we collect, including the sources we receive information
from, review the “Information We Collect” section. We collect and use these categories of
personal information for the business purposes described in the “Collection and Use of
Information” section, including to provide and manage our Service.
Right to Know and Delete
You have rights to delete your personal information we collected and know certain
information about our data practices in the preceding 12 months. In particular, you have the
right to request the following from us:
The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
The categories of personal information about you we disclosed for a business purpose or
sold;
The categories of third parties to whom the personal information was disclosed for a
business purpose or sold;
The business or commercial purpose for collecting or selling the personal information; and
The specific pieces of personal information we have collected about you.
To exercise any of these rights, please contact us using the details provided in this privacy
policy.
Shine the Light
In addition to the rights discussed above, you have the right to request information from us
regarding the manner in which we share certain personal information as defined by applicable
statute with third parties and affiliates for their own direct marketing purposes.
To receive this information, send us a request using the contact details provided in this
privacy policy. Requests must include “Privacy Rights Request” in the first line of the
description and include your name, street address, city, state, and ZIP code.
Additional Disclosures for UK General Data Protection Regulation (UK
GDPR) Compliance (UK)
Data Controller / Data Processor
The GDPR distinguishes between organisations that process personal information for their
own purposes (known as “data controllers”) and organizations that process personal
information on behalf of other organizations (known as “data processors”). For the purposes
covered by this Privacy Policy, we are a Data Controller with respect to the personal
information you provide to us and remain compliant with our data controller obligations under
GDPR.
Third-Party Provided Content
We may indirectly collect personal information about you from third-parties who have your
permission to share it. For example, if you purchase a product or service from a business
working with us, and give your permission for us to use your details in order to complete the
transaction.
We may also collect publicly available information about you, such as from any social media
and messaging platforms you may use. The availability of this information will depend on both
the privacy policies and your own privacy settings on such platforms.
Additional Disclosure for Collection and Use of Personal Information
In addition to the aforementioned purposes warranting the collection and use of personal
information, we may also conduct marketing and market research activities, including how
visitors use our site, website improvement opportunities and user experience.
Personal Information No Longer Required for Our Purposes
If your personal information is no longer required for our stated purposes, or if you instruct us
under your Data Subject Rights, we will delete it or make it anonymous by removing all
details that identify you (“Anonymisation”). However, if necessary, we may retain your
personal information for our compliance with a legal, accounting, or reporting obligation or for
archiving purposes in the public interest, scientific, or historical research purposes or
statistical purposes.
Legal Bases for Processing Your Personal Information
Data Protection and Privacy Laws permit us to collect and use your personal data on a limited
number of grounds.. In which case, we will collect and use your personal information lawfully,
fairly and in a transparent manner. We never directly market to any person(s) under 18 years
of age.
Our lawful bases depend on the services you use and how you use them. This is a non-
exhaustive list of the lawful bases we use:
Consent From You
Where you give us consent to collect and use your personal information for a specific
purpose. You may withdraw your consent at any time using the facilities we provide; however
this will not affect any use of your information that has already taken place. When you
contact us, we assume your consent based on your positive action of contact, therefore you
consent to your name and email address being used so we can respond to your enquiry.
Where you agree to receive marketing communications from us, we will do so based solely on
your indication of consent or until you instruct us not to, which you can do at any time.
While you may request that we delete your contact details at any time, we cannot recall any
email we have already sent. If you have any further enquiries about how to withdraw your
consent, please feel free to enquire using the details provided in the Contact Us section of this
privacy policy.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory
steps prior to our entering into a contract or transaction with you. For example, if you contact
us with an enquiry, we may require personal information such as your name and contact
details in order to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide,
operate, improve and communicate our services. We consider our legitimate interests to
include research and development, understanding our audience, marketing and promoting
our services, measures taken to operate our services efficiently, marketing analysis, and
measures taken to protect our legal rights and interests.
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal information. Such
cases may include (but are not limited to) court orders, criminal investigations, government
requests, and regulatory obligations. For example, we are required to keep financial records
for a period of 7 years. If you have any further enquiries about how we retain personal
information in order to comply with the law, please feel free to enquire using the details
provided in the Contact Us section of this privacy policy.
International Transfers of Personal Information
The personal information we collect is stored and/or processed in the United Kingdom by us.
Following an adequacy decision by the EU Commission, the UK has been granted an
essentially equivalent level of protection to that guaranteed under UK GDPR.
On some occasions, where we share your data with third parties, they may be based outside
of the UK, or the European Economic Area (“EEA”). These countries to which we store,
process, or transfer your personal information may not have the same data protection laws as
the country in which you initially provided the information.
If we transfer your personal information to third parties in other countries:
we will perform those transfers in accordance with the requirements of the UK GDPR
(Article 45) and Data Protection Act 2018;
we will adopt appropriate safeguards for protecting the transferred data, including in
transit, such as standard contractual clauses (“SCCs”) or binding corporate rules.
Your Data Subject Rights
Right to Restrict Processing: You have the right to request that we restrict the processing
of your personal information if (i) you are concerned about the accuracy of your personal
information; (ii) you believe your personal information has been unlawfully processed; (iii) you
need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we
are in the process of considering your objection in relation to processing on the basis of
legitimate interests.
Right to Object: You have the right to object to processing of your personal information that
is based on our legitimate interests or public interest. If this is done, we must provide
compelling legitimate grounds for the processing which overrides your interests, rights, and
freedoms, in order to proceed with the processing of your personal information.
Right to be Informed: You have the right to be informed with how your data is collected,
processed, shared and stored.
Right of Access: You may request a copy of the personal information that we hold about you
at any time by submitting a Data Subject Access Request (DSAR). The statutory deadline for
fulfilling a DSAR request is 30 calendar days from our receipt of your request.
Right to Erasure: In certain circumstances, you can ask for your personal data to be erased
from the records held by organisations. However this is a qualified right; it is not absolute,
and may only apply in certain circumstances.
When may the right to erasure apply?
When the personal data is no longer necessary for the purpose for which it was originally
collected or processed for.
If consent was the lawful basis for processing personal data and that consent has been
withdrawn. Crux Technologies, Inc relies on consent to process personal data in very few
circumstances.
The Company is relying on legitimate interests as a legal basis for processing personal data
and an individual has exercised the right to object and it has been determined that the
Company has no overriding legitimate grounds to refuse that request.
Personal data are being processed for direct marketing purposes e.g. a person’s name and
email address, and the individual objects to that processing.
There is legislation that requires that personal data are to be destroyed.
Right to Portability: Individuals have the right to get some of their personal data from an
organisation in a way that is accessible and machine-readable, for example as a csv file.
Associated with this, individuals also have the right to ask an organisation to transfer their
personal data to another organisation.
However, the right to portability:
only applies to personal data which a person has directly given to Crux Technologies, Inc in
electronic form; and
onward transfer will only be available where this is “technically feasible”.
Right to Rectification: If personal data is inaccurate, out of date, or incomplete, individuals
have the right to correct, update or complete that data. Collectively this is referred to as the
right to rectification. Rectification may involve filling the gaps i.e. to have to have incomplete
personal data completed – although this will depend on the purposes for the processing. This
may involve adding a supplementary statement to the incomplete data to highlight any
inaccuracy or claim thereof.
This right only applies to an individual’s own personal data; a person cannot seek the
rectification of another person’s information.
Notification of data breaches: Upon discovery of a data breach, we will investigate the
incident and report it to the UK’s data protection regulator and yourself, if we deem it
appropriate to do so.
Complaints: You have the right, at any time, to lodge a complaint with the Information
Commissioner’s Office (ICO), the UK supervisory authority for data protection issues
(www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns
before you approach the ICO so please contact us in the first instance using the details below.
Please provide us with as much information as you can about the alleged breach. We will
promptly investigate your complaint and respond to you, in writing, setting out the outcome
of our investigation and the steps we will take to deal with your complaint.
Enquiries, Reports and Escalation
To enquire about Crux Technologies, Inc's privacy policy, or to report violations of user
privacy, you may contact our Data Protection Officer using the details in the Contact us
section of this privacy policy.
If we fail to resolve your concern to your satisfaction, you may also contact the Information
Commissioner’s Office (ICO), the UK Data Protection regulator:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate)
Website: www.ico.org.uk
Additional Disclosures for Personal Information Protection and
Electronic Documents Act (PIPEDA) Compliance (Canada)
Additional scope of personal information
In accordance with PIPEDA, we broaden our definition of personal information to include any
information about an individual, such as financial information, information about your
appearance, your views and opinion (such as those expressed online or through a survey),
opinions held about you by others, and any personal correspondences you may have with us.
While this information may not directly identify you, be aware that it may be combined with
other information to do so.
As PIPEDA refers to personal information using the term Personally Identifying Information
(PII), any references to personal information and PII in this privacy policy, and in official
communications from Crux Technologies, Inc, are intended as equivalent to one another in
every way, shape and form.
Valid Consent
Where you give us consent to collect and use your personal information for a specific
purpose. You may withdraw your consent at any time using the facilities we provide; however
this will not affect any use of your information that has already taken place. When you
contact us, we assume your consent based on your positive action of contact, therefore you
consent to your name and email address being used so we can respond to your enquiry.
Under PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the
organization's activities are directed would understand the nature, purpose, and
consequences of the collection, use, or disclosure of the personal information to which they
are consenting.
Where you agree to receive marketing communications from us, we will do so based solely on
your indication of consent or until you instruct us not to, which you can do at any time.
While you may request that we delete your contact details at any time, we cannot recall any
email we have already sent. If you have any further enquiries about how to withdraw your
consent, please feel free to enquire using the details provided in the Contact Us section of this
privacy policy.
International Transfers of Information
While Crux Technologies, Inc endeavors to keep, store and handle customer data within
locations in Canada, it may use agents or service providers located in the United States (U.S.),
European Economic Area (EEA) or United Kingdom (UK) to collect, use, retain and process
personal information as part of providing services to you. While we use all reasonable efforts
to ensure that personal information receives the same level of security in any other
jurisdiction as it would in Canada, please be aware that privacy protections under U.S. laws
may not be the same adequacy.
Customer Data Rights
Although PIPEDA does not contain an extensive set of consumer rights, it does grant
consumers the right to:
Access the personal information organizations hold about them;
Correct any inaccurate or outdated personal information the organization hold about them
(or, if this is not possible, delete the inaccurate personal information)
Withdraw consent for any activities for which they have consented (e.g. direct marketing or
cookies
Right to Withdraw Consent
Where you give us consent to collect and use your personal information for a specific
purpose. Subject to some restrictions, you can, at any time, refuse to consent, or continue to
consent to the collection, use or disclosure of their personal information by notifying us using
the email address below in the ‘Contact Us’ section. Withdrawal of consent may impact our
ability to provide or continue to provide services.
Customers cannot refuse collection, use and disclosure of their personal information if such
information is required to:
be collected, used or disclosed as required by any law;
fulfill the terms of any contractual agreement; and
be collected, used or disclosed as required by any regulators including self regulatory
organizations
While you may request that we delete your contact details at any time, we cannot recall any
email we have already sent. If you have any further enquiries about how to withdraw your
consent, please feel free to enquire using the details provided in the Contact Us section of this
privacy policy.
Right of Access under PIPEDA
PIPEDA gives you a general right to access the PII held by businesses subject to this law.
Under PIPEDA, you need to make your access request in writing and pay a minimal fee of
$30.00.
If any organizational fees seem unjust, you have the right to complain about this. We retain
the right to decide how we disclose the copies of your PII to you. We will take all necessary
measures to fulfill your request in 30 days from receipt, otherwise we must inform you of our
inability to do so before the 30-day timeframe if:
meeting the time limit would unreasonably interfere with our business activities; or
the time required to undertake consultations necessary to respond to the request would
make it impractical to meet the time limit.
We can also extend the time limit for the length of time required to convert the personal
information into an alternative format. In these circumstances, we will advise you of the delay
within the first 30 days and explain the reason for it.
Right of rectification under PIPEDA
You may request a correction to any factual errors or omissions within your PII. We would ask
you to provide some evidence to back up your claim. Under PIPEDA, an organization must
amend the information, as required, if you successfully demonstrate that it’s incomplete or
inaccurate.
You may contact us at any time, using the information provided in the Contact Us section of
this privacy policy if you believe your PII on our systems is incorrect or incomplete.
If we cannot agree on changing the information, you have the right to have your concerns
recorded with the Office of the Privacy Commission of Canada.
Compliance with PIPEDA’s Ten Principles of Privacy
This privacy policy complies with the PIPEDA’s requirements and ten principles of privacy,
which are as follows:
1. Accountability. Crux Technologies, Inc is responsible for the PII under its control and will
designate one or more persons to ensure organizational accountability for compliance with
the ten principles of privacy under PIPEDA, whose details are included below. All personnel
are accountable for the protection of customers’ personal information.
2. Identifying purposes. Crux Technologies, Inc identifies the purposes for which personal
information is collected at or before the time the information is collected.
3. Consent. Consent is required for Crux Technologies, Inc's collection, use or disclosure of
personal information, except where required or permitted by PIPEDA or other law. In
addition, when customers access a product or service offered by us, consent is deemed to
be granted. Express consent may be obtained verbally, in writing or through electronic
means. Alternatively, consent may be implied through the actions of customers or
continued use of a product or service following Crux Technologies, Inc's notification of
changes.
4. Limiting collection. Personal information collected will be limited to that which is
necessary for the purposes identified by Crux Technologies, Inc.
5. Limiting use, disclosure and retention. We will not use or disclose personal information
for purposes other than those for which the information was collected, except with your
consent or as required by law. We will retain personal information only for as long as is
necessary to fulfill the purposes for collecting such information and compliance with any
legal requirements.
6. Accuracy. Personal information will be maintained by Crux Technologies, Inc in an
accurate, complete and up-to-date format as is necessary for the purpose(s) for which the
personal information was collected.
7. Safeguards. We will protect personal information with security safeguards appropriate to
the sensitivity of such information.
8. Openness. We will make our policies and practices relating to the collection and
management of personal information readily available upon request, including our
brochures or other information that explain our policies, standards, or codes.
9. Customer access. We will inform customers of the existence, use and disclosure of their
personal information and will provide access to their personal information, subject to any
legal restrictions. We may require written requests for access to personal information and
in most cases, will respond within 30 days of receipt of such requests. Customers may
verify the accuracy and completeness of their personal information, and may request the
personal information be corrected or updated, if appropriate.
10. Challenging compliance Customers are welcome to direct any questions or inquiries
concerning our compliance with this privacy policy and PIPEDA requirements using the
contact information provided in the Contact Us section of this privacy policy.
Cookie Compliance
Our email interactions with our customers are compliant with Canadian Anti-Spam Legislation.
The Company does not send unsolicited email to persons with whom we have no relationship.
We will not sell personal information, such as email addresses, to unrelated third-parties. On
occasion, your personal information may be provided to our third-party partners to administer
the products and services you request from us.
When you leave our website by linking to another website, you are subject to the privacy and
security policies of the new website. We encourage you to read the privacy policies of all
websites you visit, especially if you share any personal information with them.
Please refer to our Cookie Policy for more information.
Enquiries, Reports and Escalation
To enquire about Crux Technologies, Inc's privacy policy, or to report violations of user
privacy, you may contact us using the details in the Contact us section of this privacy policy.
If we fail to resolve your concern to your satisfaction, you may also contact the Office of the
Privacy Commissioner of Canada:
30 Victoria Street
Gatineau, QC K1A 1H3
Toll Free: 1.800.282.1376
www.priv.gc.ca
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following
details:
GetCrux
founders@getcrux.ai
